Support

Frequently asked questions

TECHNICAL INQUIRIES

BILLING AND MEMBERSHIPS

How do I know if my device is compatible with Playopoly books?

Our site is compatible with all modern smartphones and desktop devices! Use your Apple or Android device to access our content, or view it on a personal computer. Mobile reading devices such as the Kindle, with a built-in web browser, also give you access!

How many web browsers can be used for reading content from Playopoly?

There are a variety of major web browsers and mainstream devices available you can use to access our site. We support modern versions of: Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater, on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

I am having trouble viewing my book. What should I do?

Please reach out to a customer support representative and let them know what book you are having trouble with, and what device you are reading it on. Our staff will look into the issue and we will have a support representative getback to you as soon as we have sorted it out, which is usually within 24 hours.

I'm having trouble accessing my book.

Make sure you download Adobe Digital Editions to enjoy reading from our library. Download it here.

How do I know if my device is compatible with Playopoly?

Access our fully dynamic content with all the compatible leading devices. Any Android device, iOS device, or computer allows you to enjoy all our content. Read books, or listen to audiobooks and music.

I want to fix the content I'm having difficulty using. Who do I contact?

To fix content you are having difficulty using, contact our support staff. Describe the issue in detail, tell us the content you are accessing, and let us know what device you are using. We can troubleshoot the issue for you.

Who can I ask technical questions to?

Bring any questions or issues to our contact form for Support Services. One of our customer service representatives will contact you as soon as possible.

My membership has been cancelled. Do I receive a confirmation?

You will receive confirmation after cancelling your account, via a confirmation email sent to the email address used during your account creation. If you do not receive a confirmation email, kindly contact our support team to avoid further billing.

What should I do if I want to speak with a live representative or email a customer service representative?

Speak to a live staff member by calling toll-free 1-877-371-3923. You can communicate with email by sending an email to support@playopoly.com.

I am still being billed after cancelling my membership. What do I do?

Once you have cancelled your membership and received a confirmation email, no further charges should be billed to you. You have access to your membership for the remainder of the subscription term you already paid. If you receive a bill in error, contact our customer service department and we will investigate the issue.

I'm interested in your cancellation policy. What is it?

You may end your membership at any time. Access to your account stays active for the remainder of the subscription term you have paid. No further billing will be accrued.

What is the recommended process for cancelling my subscription?

The recommended process for cancelling your account is easy, hassle-free, and no questions asked. Contact one of our customer service representatives at 1-877-371-3923 or complete the online form.

I haven't been able to find a particular title in your library.

Our library is consistently updated with new content. Check for new titles frequently. If there is something in particular you would like to see added, please send us a request to requests@playopoly.com.

What if I want to use my account on multiple devices?

Freedom to explore our site from anywhere in the world, using any device you want, is easy with an internet connection.